Shipping & Refund Policy

At Lentixa, we aim to deliver your order as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Please note: Orders are not shipped on weekends or holidays.

Estimated Delivery Time

Delivery times vary depending on your location:

  • United States: 7–12 business days
  • Europe: 7–14 business days
  • UAE & Middle East: 8–15 business days
  • Other countries: 10–20 business days

Due to high demand or external factors (customs, logistics delays), shipping may occasionally take longer.

Shipping Cost

We offer FREE Shipping on all orders (limited-time offer).

Order Tracking

Once your order is shipped, you will receive a tracking number via email within 2–5 days.

Incorrect Address

Please ensure your shipping address is correct. Lentixa is not responsible for orders shipped to incorrectly provided addresses.

Refund & Return Policy – Lentixa

We want you to feel confident shopping with Lentixa.

Returns

You have 14 days after receiving your item to request a return.

To be eligible:

  • Item must be unused and in original condition
  • Must be in original packaging

Non-Returnable Items

  • Used or damaged items (not due to our error)
  • Items returned without prior approval

Refunds

Once we receive and inspect your return:

  • Approved refunds are processed within 5–10 business days
  • Refund will be issued to your original payment method

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Include clear photos or videos as proof

We will offer:

  • A replacement or
  • A full refund (no return required in most cases)

Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this, your order may already be processed and cannot be canceled.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.